Privacy Policy
Last updated: April 2, 2026
Social Analytics ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password (stored as a one-way hash — we never store your actual password).
Connected Platform Data
When you connect social media accounts (YouTube, Instagram, Facebook, TikTok, X, Pinterest, Bluesky), we collect:
- Channel/account profile information (name, avatar, follower count)
- Content metadata (video titles, descriptions, thumbnails, publish dates)
- Analytics data (views, watch time, engagement metrics, subscriber changes)
- OAuth tokens (encrypted at rest) for API access
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and timestamps.
2. How We Use Your Information
- To provide and maintain our analytics dashboard and features
- To sync and display your social media analytics data
- To generate AI-powered insights and growth recommendations
- To send notifications about your channel performance
- To process subscription payments and manage your account
- To improve our platform and develop new features
- To communicate with you about service updates
3. Data Security
We implement industry-standard security measures to protect your data:
- OAuth tokens are encrypted at rest using AES-256-GCM
- Passwords are hashed using bcrypt with salt rounds
- All connections use HTTPS/TLS encryption
- Sessions are managed with secure, httpOnly cookies
- We request only read-only access to your social media accounts
- Database access is restricted and monitored
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:
- Service Providers: We use third-party services for hosting, database, and payment processing that may access data to perform their functions
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Third-Party Platform APIs
We access social media platforms through their official APIs with your explicit consent. Each platform has its own privacy policy:
- Google/YouTube: policies.google.com/privacy
- Meta (Instagram/Facebook): facebook.com/privacy
- TikTok: tiktok.com/legal/privacy-policy
- X/Twitter: twitter.com/privacy
- Pinterest: policy.pinterest.com/privacy-policy
- Bluesky: bsky.social/about/support/privacy-policy
6. Data Retention
We retain your data according to your subscription plan tier:
- Free plan: 30 days data retention
- Starter plan: 90 days data retention
- Pro plan: 1 year data retention
- Business/Enterprise: Unlimited data retention
When you delete your account, we permanently delete all your personal data and analytics within 30 days. OAuth tokens are revoked immediately.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Disconnect any connected social media account at any time
- Export your analytics data (CSV/JSON)
- Delete your account and all associated data
- Opt out of non-essential communications
8. Cookies
We use essential cookies only for session management and authentication. We do not use tracking cookies, advertising cookies, or third-party analytics. Your theme preference (dark/light mode) is stored in localStorage.
9. Children's Privacy
Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the platform after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: